Refund & Cancellation Policy

CreatorsBest

Last updated: 10.08.2026

Introduction

This Refund & Cancellation Policy applies to all purchases made on www.creatorsbest.com ("CreatorsBest", the "Platform"), operated by PUBLIbusiness24 AG, Grabenstrasse 8, 6300 Zug, Switzerland. It supplements our Terms of Service.

1. Digital Goods

CreatorsBest sells digital credits ("Credits") that can be used on the Platform to unlock content and features provided by creators. Because Credits and unlocked content are digital goods that are delivered immediately, all purchases are generally final once the Credits have been delivered to your account or spent.

2. Refund Eligibility

We will review refund requests and issue refunds in the following cases:

• You were charged but the purchased Credits were not delivered to your account due to a technical error.
• You were charged more than once for the same purchase (duplicate charge).
• The transaction was made without your authorization. Please report unauthorized transactions promptly so we can secure your account.

Credits that have already been spent on content or features, and content that has already been unlocked, are not eligible for a refund unless required by applicable law.

3. How to Request a Refund

Please contact our support team within 30 days of the charge and include:

• The email address of your account
• Date, amount, and payment method of the transaction
• A short description of the issue

Email: info@red-page.com

We respond to refund requests within 5 business days. Approved refunds are processed to the original payment method. Depending on the payment provider, it may take 5–10 business days for the refund to appear on your statement.

If your purchase was processed by a third-party payment provider, you may also contact the provider's consumer support directly; the provider's name appears on your bank or card statement.

4. Cryptocurrency Payments

For purchases paid in cryptocurrency, network (blockchain) transaction fees are not refundable. Approved refunds of cryptocurrency purchases are issued in the original cryptocurrency at the amount originally paid, or, at your choice, as Credits on your account.

5. Subscriptions & Cancellation

If recurring subscriptions are offered on the Platform, the following applies:

• You may cancel a subscription at any time in your account settings or by contacting support.
• Cancellation stops future billing; access remains active until the end of the paid billing period.
• No partial refunds are issued for the remainder of a billing period, unless required by applicable law.

6. Chargebacks

If you believe a charge is incorrect, please contact us first — most issues can be resolved quickly and directly. Initiating a chargeback for a legitimate purchase may lead to suspension of your account.

7. Contact